Effective Date: 19 October 2026

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At HOSA Institute, we ask participants to consider their availability and commitment before registering for a programme, course or event.

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Participant Cancellations

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All registrations and payments are non-refundable, except where a refund is required by applicable law.

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At HOSA Institute's discretion, participants may receive a credit equivalent to 75% of the amount paid, towards a future HOSA Institute programme. The remaining 25% is retained to cover administration, transaction fees and associated costs.

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The credit must be used to book another programme within six months of the original programme's start date. Credits are non-refundable, non-transferable and cannot be exchanged for cash. This arrangement does not affect any statutory consumer rights.

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Cancellation by HOSA Institute

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If HOSA Institute cancels a paid programme or event and does not deliver it, participants will receive a full refund of the amount paid. Refunds will be issued to the original payment method wherever possible.

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Changes to Programme Scheduling

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HOSA Institute reserves the right to make reasonable changes to programme dates, times, facilitators or delivery arrangements. Where a material change prevents a participant from attending, we will consider appropriate alternatives or refunds in accordance with applicable law.

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Statutory Rights

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Nothing in this policy limits or excludes any consumer rights or refund entitlements provided by applicable law.

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Contact

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For refund, cancellation or programme credit enquiries, please contact support@hosainstitute.com

Please include as much detail as possible to help us more easily address your email.

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